![]() ![]() All 3 drivers (graphics, audio and optical drive) have now been updated and 2D appears to be resolved, although only time will tell - by this I mean further testing will be necessary to confirm there are no more issues.Īny further suggestions? NB: my CPU is an Intel i5 3570K, 3.4 GHz with 6 MB cache there is plenty of good RAM with 8 GB of DDR3 running at 1600 MHz. I have done as you asked and am still having problems with 3D movies. Restart the system for the change to take effect. ![]() It will ask you to restart your computer. On General tab, select Selective Startup.ġ0. A System Configuration Utility window will come up.ĥ. Please Start Windows in Selective Startup mode.Ĥ. Select the hardware acceleration and uncheck the "enable hardware decoding" option.Ħ. Empty the contents of the C:\Windows\temp folder and C:\temp folder, if you have one. To avoid any compatibility issues, please close all other software and utility applications including virus scans, screen saver and instant messaging software before you launch PowerDirector.Ĥ. Reset your display settings, screen area to 1024*768, color depth to 16 bit and monitor refresh rate to 60 HZ.ģ. Please contact your computer manufacturer to get the updates or visit the card manufacturers websites.Ģ. Update the Graphics card, Sound card drivers and the firmware of the BD player of your computer to the latest one. Please follow the steps given below to resolve this issue:ġ. In regard to your issue, I would like to inform you that this issue is mainly because of an older or incompatible driver. Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries: The invoice copy of the purchased software.Īfter getting the above information, I will be glad to assist you. Save the file and send to me for analysis.Ĥ. Paste the screen capture there by pressing Ctrl V or alt Edit Paste. Then go to Start>programs>Accessories>Paint. To take a screen shot, please press Print Screen key on your keyboard when this error comes. Please follow the link below to get the steps to generate the log file:ģ. Please follow the link below to get the steps to get the SR_number:Ģ. If issue persists, please provide me the following information given below :ġ. You may contact your Display card and Sound card manufacturer or the computer manufacturer to get the latest drivers. In regrads to your concern, please ensure that, you are using latest Display card and Sound card driver's. I understand your concern that you are getting a video and audio synchronization in PowerDVD 12 software. Thank you for contacting CyberLink Technical Support. Version 12 cost me money so I'd like you to fix your software - at the moment it is not fit for purpose. ReClock is free and fixed the problem with the base version 12. I believe the fixed delay option in v13 to be unsuitable for this issue because the slippage is gradual. Obviously I'm using a PC for playback video goes to HDMI via a graphics card audio goes to 5.1 speakers via the motherboard. Given that ReClock is just software and it can keep these synchronised when using PowerDVD then your software should be able to be fixed to do this. ![]() I had been using a 3rd party product as an adjunct to PowerDVD to keep them synchronised (ReClock), however, this is incompatible with the latest patch for v12. This work around is super cludgy and the whole thing gives a _really_ _bad_ playback experience. The work around is to mouse click the slider bar (movie playback position) which re-synchronises them. So the fixed offset available in v13 is unlikely to correct this.Īudio and video start out synchronised during playback of BluRay disks then gradually drift apart. It is a gradual slippage that starts at zero and increases over time. What fix is available to keep video and audio synchronised when playing BluRay movies?īefore anyone leaps to an incorrect solution: this is NOT a fixed offset of audio / video. ![]()
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